Privacy Policy
Restore Hope for Children
Last updated: October 2026
1. Introduction
Restore Hope for Children is committed to protecting your privacy and ensuring that your personal information is handled safely, securely and responsibly.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make a donation, sign up to receive updates or engage with our charity in any other way.
We respect your privacy and are committed to complying with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Restore Hope for Children is a charitable organisation dedicated to supporting children and making a positive difference to the lives of those who need help.
For the purposes of data protection legislation, Restore Hope for Children is the organisation responsible for determining how and why your personal information is processed.
If you have any questions about this Privacy Policy or how we use your information, please contact us using the details provided at the end of this policy.
3. What Information We Collect
We may collect and process different types of personal information depending on how you interact with us.
This may include:
Personal details: Your name, email address, telephone number and postal address.
Donation information: Details relating to donations, including donation amounts and transaction references.
Communication information: Messages, enquiries, feedback and correspondence you send to us.
Newsletter subscriptions: Your email address and preferences for receiving updates from us.
Website information: Your IP address, browser type, device information and information about how you use our website.
Volunteering and fundraising information: Information you provide when expressing an interest in volunteering, fundraising or supporting our work.
We will only collect information that is relevant and necessary for the purposes for which it is being used.
4. How We Use Your Information
We may use your personal information to:
Respond to enquiries and communicate with you.
Process donations and provide donation acknowledgements.
Keep you informed about our work, campaigns, fundraising activities and news, where you have agreed to receive such communications or where another lawful basis applies.
Manage volunteers, supporters and fundraising activities.
Improve our website, services and communications.
Maintain appropriate financial, administrative and organisational records.
Meet our legal and regulatory obligations.
Protect our organisation, supporters and beneficiaries.
We will never knowingly collect more personal information than is necessary.
5. Our Lawful Basis for Processing
Under UK data protection law, we must have a lawful reason for collecting and using personal information.
Depending on the circumstances, we may rely on the following lawful bases:
Consent: Where you have given us permission to use your information for a specific purpose, such as receiving certain marketing communications.
Legitimate interests: Where processing is necessary for our legitimate organisational interests, provided these do not override your rights and freedoms.
Legal obligation: Where we need to process information to comply with the law.
Contractual necessity: Where processing is necessary to fulfil an agreement or take steps at your request before entering into an agreement.
Where we rely on consent, you can withdraw that consent at any time.
6. Donations and Payments
If you make a donation through our website, your information may be processed by a third-party payment provider.
Payment providers may collect and process information such as your name, contact details and payment information to complete the transaction securely.
Restore Hope for Children does not intend to store or retain full payment card details.
Your donation information may be retained for financial reporting, accounting, Gift Aid administration and other legal requirements.
Please refer to the privacy policies of the relevant payment provider for further information about how they handle your personal information.
7. Children's Personal Information
As a charity working to support children, we recognise the importance of protecting children's personal information and privacy.
We take particular care when collecting or processing information relating to children and young people.
Where appropriate, we will ensure that consent or authorisation is obtained from a parent, guardian or another person with appropriate responsibility.
We will only collect information about children where it is necessary for our charitable activities and will take appropriate steps to protect that information.
We will never knowingly use children's personal information for unrelated purposes.
8. Sharing Your Information
We will not sell, rent or trade your personal information to third parties.
We may share information with trusted third-party organisations where necessary to operate our charity and deliver our services.
These may include:
Website hosting and website management providers.
Secure payment processing providers.
Email marketing and communication platforms.
Professional advisers, accountants and auditors.
IT and technical support providers.
Regulatory authorities or law enforcement agencies where legally required.
Where third parties process personal information on our behalf, we take appropriate steps to ensure that it is handled securely and in accordance with applicable data protection legislation.
9. Email Marketing and Communications
If you subscribe to our newsletter or choose to receive updates from us, we may use your contact details to send information about our charity, campaigns, fundraising activities, events and news.
You can unsubscribe from our communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
We will respect your communication preferences and will not send marketing communications where we do not have an appropriate lawful basis.
10. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
Cookies are small text files stored on your device.
They may be used to:
Ensure the website functions correctly.
Remember your preferences.
Understand website traffic and visitor behaviour.
Improve website performance and functionality.
Some cookies are essential for the operation of the website, while others may require your consent.
You can manage your cookie preferences through our website's cookie settings, where available, or through your browser settings.
11. How We Protect Your Information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is restricted to those who need it for legitimate organisational purposes.
Although we take reasonable steps to protect your information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
12. How Long We Keep Your Information
We will only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements.
Different types of information may be retained for different periods depending on their purpose.
When information is no longer required, it will be securely deleted or anonymised where appropriate.
13. Your Data Protection Rights
Under data protection legislation, you may have the right to:
Access: Request a copy of the personal information we hold about you.
Rectification: Ask us to correct inaccurate or incomplete information.
Erasure: Request that we delete your personal information in certain circumstances.
Restriction: Ask us to restrict how we use your information in certain circumstances.
Objection: Object to certain types of processing, including direct marketing.
Data portability: Request a copy of certain information in a commonly used electronic format.
Withdraw consent: Withdraw your consent at any time where we rely on consent to process your information.
To exercise any of these rights, please contact us using the details below.
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Website: https://ico.org.uk/
14. Third-Party Websites
Our website may contain links to external websites, social media platforms or other third-party services.
Please be aware that we are not responsible for the privacy practices or content of these external websites.
We recommend reviewing their individual privacy policies before sharing any personal information with them.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our organisation, website, services or legal obligations.
Any updates will be published on this page, with the revised date shown at the top of the policy.
16. Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information or wish to exercise your data protection rights, please contact us.